Not a trust badge and not a list of adjectives. The mechanisms Pental is built on, described precisely enough that you could go and verify every one of them.
Every vendor will tell you they take security seriously. The useful question is narrower: when they are compromised, what does the attacker actually get of yours? Here is ours, answered precisely.

Every firm runs on its own Postgres database (PostgreSQL in its own cloud, a self-hosted stack or a Supabase project), in its own account, in a region it picks. No shared table holds several firms’ rows next to each other, so there is no tenant filter that could be written wrong.
The usual arrangement is one database with a tenant column, where the entire separation rests on every query remembering to filter. Here there is nothing else in the database to reach.
Most platforms treat MFA as a property of the account: you enrolled once, so you are trusted. The right question is whether this session has recently proved possession of a second factor.
Every data-access policy calls mfa_is_fresh(), 107 policies in all, so lifting a token off a machine is not enough to read a finding. Enrolment is a gate on first use rather than a setting, and binding a new factor needs control of an existing one, so a hijacked session cannot enrol a device of its own.
When our back end calls into your database it cannot simply present a secret. The call carries an envelope signed twice with Ed25519, once by the application and once by an independent cosigner under separate administration. Your database holds both public keys and verifies both.
A call signed with only one of the two keys does not validate, so there is no single machine an attacker can own that produces a valid instruction to your database.
The envelope is bound to one operation and one tenant. Your database learns which firm it belongs to on its own, while it is set up or from Pental’s first call after an update, with no step for you; from then on it refuses an envelope made for any other firm, so a call captured at one firm’s database is worth nothing at yours. It carries a nonce checked against a store with a unique constraint, and expires. Expiry is bounded in both directions, rejecting anything stale and anything dated more than ten minutes ahead, so a forged clock buys nothing.
Reads of your data and administrative mutations are gated behind a real user session, so they cannot be invoked with server credentials at all. Even with full control of our infrastructure those routines still refuse, because what they require is a signed-in person in your portal. That person acts through the code Pental serves, so who can change that code is set out under If We Were Breached.
Grants are explicit rather than left at Postgres defaults: every privileged function is revoked from PUBLIC, anonymous and authenticated callers, then granted back only where needed. All 609 definer functions pin their search path, so an object planted in an earlier schema cannot redirect them.
SMTP passwords, AI keys, Stripe keys and integration tokens are encrypted by a trigger the moment they are written, using a key generated inside that same database. The plaintext column is nulled, so only ciphertext is at rest, and decryption happens in memory only to carry out the action you switched on. AI requests and calls to a client’s tracker are made from your own database, or from your Pental gateway from version 1.5.0, so the key and what is sent do not pass through Pental. Stripe is called the same way: your database makes the calls with your own Stripe key, on Supabase or behind a Pental gateway from version 1.9.0, and once it has, Pental’s servers are no longer given that key. The email the portal writes leaves the same way: your database sends it through a connected Microsoft 365, Google or Zoho mailbox, and a gateway from version 1.6.0 through your own mail server as well. Pental’s servers only renew the mailbox’s sending key, which can send mail and cannot read it, and where your side cannot send, the email Pental sends leaves out a finding’s title and score and a comment’s words.
Nine columns are covered, and the install verifies every one of them on each run rather than assuming.
Email and password by default, then a mandatory second factor. Hashes are bcrypt at cost 12 with a SHA-256 pre-hash, because bcrypt truncates at 72 bytes and a long passphrase should not quietly become a short one. Policy follows NCSC: a 12-character floor, no composition rules, no forced expiry, and rejection of the padded common roots people actually type.
One switch moves the sign-in page to emailed one-time codes instead. Setup, reset and code links travel in the URL fragment, which browsers never transmit to a server, so a mail scanner that pre-opens links cannot consume one and cost the recipient their sign-in. Fragments stay out of server logs and referrer headers too.
Setup and reset tokens are stored only as a SHA-256 hash, single use and expiring, so reading the database cannot be replayed into an account takeover.
Where your own database sends the portal’s email, it makes sign-in as well. A code or a setup link is made in your database and sent from your own mail, a code kept only as a salted hash bound to the browser that asked for it, and single sign-on is checked by your database against Google’s and Microsoft’s published keys (behind a Pental gateway, from version 1.9.0). Once your side makes all of it and has signed someone in, Pental’s servers are refused if they try to sign anyone in to your portal.
Throttling is keyed on a hash of the address submitted, not on the account. If only real accounts could be throttled, an attacker learns which addresses exist from which ones eventually answer "too many attempts". Hashing also stops the table becoming a readable list of who has been typing at your login form.
Rejections are undifferentiated across unknown, inactive, no-password and wrong-password, with constant hashing work on every one so timing gives nothing away. It throttles rather than locking out, because a hard lockout hands an attacker a denial of service against a named user.
Where an operation is genuinely destructive it can require a physical security key, and the detail that matters is what the key signs: a hash of the actual operation and its parameters, not a bare approval prompt. What was approved cannot be swapped afterwards.
Storage buckets holding avatars and assessment files are private, not public with an unguessable path. Sessions are per-device rows you can list and revoke, with a configurable timeout and stale sweep. Self-hosted AI endpoints are filtered against private address ranges, so a URL field cannot become a request-forgery primitive against your own network.
The marketing site sends no framework banner and ships no browser source maps. The contact form is behind reCAPTCHA. Rate limits are counted in your own database, so they keep working independently of us.
Yes, for everyone who signs in, your team and your clients alike, using an authenticator app or a passkey. Changes need a recent second factor, and active sessions can be listed and signed out, so a session left open on another device can be closed.
Through the portal rather than by email. The client fills in a logins grid and can attach files, and each tester views the credentials once and acknowledges them, which keeps passwords out of inboxes and chat threads.
Yes. AI can be switched off entirely, or run on a local model through Ollama on hardware you control, so drafting never involves an outside provider. If you do use a hosted provider, it is your own key for OpenAI, Anthropic or Groq, stored encrypted in your database.
No. Row-level security policies in your own database decide who sees what, and each client sees only what you have released to them. Your own team is governed by the same policies, so access is decided by the database rather than by what the interface chooses to show.
Send them. Technical questions get a technical answer from someone who wrote the code.